You can order your first cleaning through our free initial consultation or directly in the app. If you have special requests about what to keep in mind in your home, you can add them in the app or tell the cleaner directly (if you're at home during cleaning or via chat). Otherwise, the cleaners will follow Stepapp's cleaning standards. We always contact you if any questions arise during cleaning.
The only things you need to have in your home before cleaning are a vacuum cleaner, mop, and bucket. We always have our cleaning products and microfiber cloths with us. If the surfaces in your home require special agents that we may not have, please let us know before cleaning.
Of course, but it's also worth knowing that you don't have to - we will inform you about the progress in the app.
When it comes to regular cleaning, you will always get the same cleaner (which you can change if you wouldl like to), but for occasional one-off cleanings, unfortunately we can't guarantee the same contractor for every one-time cleaning.
On the other hand, if you will like a specific cleaner after a one-off cleaning, we can always assign him/her to you for regular cleaning.
When ordering cleaning, you specify the size and type of your home. Based on this, we calculate how long your cleaning will take. The contractor knows exactly how much it should take to clean up your home in accordance with the list of our standards. Don't worry if something may take longer - we will never charge extra for additional cleaning time. You always know the price before you place a booking.